“Pheww… Finally done with paying
the bills. Ugh! Long queues I hate them!” A tiresome dad used to tell my mom as
soon as he reaches home after paying the electricity, water and other
government based bills.
That was the story a few years ago. Flashing forward to this date,
Mom shouts “Haaki! Have you paid the bills? You just sit idly on the
computer chatting all the time but don’t spare a minute to pay them.”
And I say, “I’ve done it already mom! It’s just a ten minute work!”
That’s how easy life has become
since e-governance came into our lives. Earlier, clearing bills was a sweaty
and exasperating task, but today, with the radical development in the
technologies and the advent of ICTs, life became painless and simple.
The integration of
telecommunications and the convergence of the available technologies like the
audio visual elements with the computers saved the government huge costs and for
the public, a lot of time.
The unification of various
standalone services like from the Government to customers, business and back to
the Government itself made way for the smooth administration and running of the
state.
Information Communication
Technologies haven’t just made it simple for the urban residents, but also for
the rural inhabitants. The e-seva (Electronic-Seva a.k.a. Electronic help
centers) brought close the Government services to the rural dwellers. They are
now able to pay off the bills, get birth and death certificates, link up voter
IDs with Aadhar cards and get the privilege of every aspect of the governance
that is available through the digitalized economy.
While E-Governance opened huge
gateways for the communication between the state and its citizens, and also
address their problems in a speedy and credible way, Digital India is planning
to create unity in the country, through E-Governance.
Connecting the places through
internet, not just the urban ones, but also the remote places, creating
awareness among the people, bringing forth digital literacy and making citizens
digitally knowledgeable is what Digital India Project aims for.
Bringing IT all together through
IT is what Digital India is all about – The Information, Communication,
Services, Commerce, infrastructure and everything imaginable, and that too, with the minimal delay in the actions and a few to zero acts of malfeasance. However, there
are a few things to be dealt with like the high skepticism among the public,
vulnerability to the cyberspace, security threats and the probability of
corruption. But, the existing cyber laws and the developing security architectures
to minimize the complications and maximize the citizen satisfaction.
Ultimately, Digital India would
be a place where the democracy would be away from the myths like Off the People
and Far the People. And instead, always stay close to them, at their homes or
in their pockets, readily accessible at their fingertips.
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